Terms of Service

DRAFT — pending legal-counsel review. These terms describe F9.contact's intended contractual framework. They have not yet been finalised by legal counsel and must not be relied upon as a binding agreement.

1. Agreement

These Terms of Service govern your access to and use of the F9.contact platform. By creating an account or using the service you agree to these terms. If you are accepting on behalf of a business, you confirm you have authority to bind that business.

2. The service

F9.contact provides software for booking management, client records, staff scheduling, point-of-sale, inventory and — for businesses operating in Croatia — fiscal-compliance tooling. The specific features available depend on your subscription tier and on whether the prerequisites for a given feature (for example, a valid fiscal certificate) are configured.

3. Accounts and security

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. You must promptly notify us of any unauthorised use. Staff accounts you create inherit the role and permissions you assign.

4. Data protection

Where you process personal data about your own customers through the platform, you act as the data controller and F9 acts as your processor. That relationship is governed by the Data Processing Agreement, which forms part of these terms. Our handling of data for which we are the controller is described in the Privacy Policy.

5. Fiscal and legal compliance

Features that support Croatian fiscalisation, cash handling and statutory reporting are tools to help you meet your obligations. You remain responsible for the accuracy of the data you enter and for compliance with the tax, fiscal and employment laws applicable to your business. A valid fiscal certificate must be configured before any invoice can be issued through the platform.

6. Subscription and billing

Subscriptions are billed in advance for the chosen period. Payment is taken via our payment processors. Fees are stated exclusive of any taxes that may apply. Failure to pay may result in suspension of access to billable features while your data is retained for the applicable period.

7. Acceptable use

You must not use the service to store unlawful content, to infringe the rights of others, to attempt to gain unauthorised access to the platform, or in any way that disrupts the service for other users.

8. Availability and changes

We aim to keep the service available but do not guarantee uninterrupted operation. We may modify, add or remove features, and will give reasonable notice of material changes that adversely affect you.

9. Liability

To the extent permitted by law, F9 is not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Termination

You may close your account at any time. On termination, your data is handled according to the retention and deletion process described in the Privacy Policy and the Data Processing Agreement, subject to statutory retention obligations.

11. Governing law

These terms are governed by the laws applicable at our place of establishment, as stated in the Imprint, without prejudice to mandatory consumer-protection rules in your country of residence.

12. Contact

Questions about these terms can be directed to the contact address listed in the Imprint.